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About postage and packaging / First Class Post
Do you always send post items by first class post?

If we are sending something by royal mail we will always use first class post, not second class post, as personal experience shows that this takes too long to arrive

How long does first class post take to arrive?

Royal mail claim that 94% of post sent first class will arrive at their destination the next working day.

I have a feeling that the percentage of packets is slightly less than this (as opposed to standard sized letters) but it's still a reliable and economical service for getting small/medium sized orders to the customer in a day or two.

Don't royal mail loose a lot of parcels?

We send over a thousand packets a year by royal mail and maybe once every 6-9 months we have one go missing.

We always write the address labels clearly and pack our parcels well, and i think this has something to do with it, but in our opinion royal mail do not deserve the bad press they often get for items "lost in the post".... this VERY rarely happens.

Don't royal mail have a lot of parcels delayed?

The recent (Oct 2007) postal strikes did cause some delays for some items of post but even then it affected less than 20% of parcels despatched, and was only a severe delay (more than 5 days) in 5 cases.

When they are operating normally, with no strike action, we do not generally experience any delays with first class post.

Do you send items by recorded post?

Some high value items (amplifiers and some other accessories) that are sent by post do go by first class recorded post, we will always advise you of this by email when the good are sent, so you know that the postman will need a signature.

Will you email me to say my order has been despatched?

We always try to send a notification email whenever we despatch an item, this is usually sent when we get back from the post office between 5pm and 6pm, although this can sometimes be delayed... but we will always email you to let you know your order has been despatched.


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